Return & Refund Policy

7-Day Return Policy (Store Credit or Exchange Only)
Effective Date: September 8, 2025
Thank you for shopping at [Your Company Name]. We value your business and want you to be satisfied with your purchase. While we do not offer refunds, we are happy to accept returns for store credit or an exchange within 7 days.
1. 7-Day Return Period
You have 7 calendar days to return an item from the date you received it. After 7 days, we unfortunately cannot offer a store credit or exchange.
To be eligible for a return, your item must meet the following conditions:
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging, with all original tags and labels attached.
You must have the receipt or proof of purchase.
2. How to Initiate a Return
To start a return, please contact our Customer Support team within the 7-day period:
Reach out to us at [Your Email Address] or call us at [Your Phone Number].
Provide your Order Number and let us know whether you would like an exchange or store credit.
Our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping address.
3. Store Credit & Exchanges
Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your return.
Approved for Store Credit: If your return is approved, you will be issued store credit for the full purchase price of the item. This will be sent to you via email in the form of a digital gift card and does not expire. Please note that original shipping costs are not credited.
Approved for Exchange: If you are exchanging for a different size or color of the same product (subject to availability), we will process the exchange and ship the new item to you.
4. Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us immediately at [Your Email Address] within 48 hours of receiving your order. We will arrange for a replacement and cover the cost of all associated shipping.
5. Non-Returnable Items
Certain types of items cannot be returned for exchange or store credit. These include:
Gift cards
Downloadable software products or digital goods
Perishable goods
Personal care or intimate items
Items marked as "Final Sale" or on clearance
6. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
7. Contact Us
If you have any questions about our 7-Day Return Policy, please contact us:
By email: nexgensolve@gmail.com
By phone: +919555066660